Terms and Conditions

Introduction

Welcome to New World Hive ("Company", "we", "our"). By using our website, mobile app, or any of our services, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

Scope of Services

New World Hive is a hybrid digital platform that provides:

• E-commerce and online marketplace
• Showroom and warehouse services
• Home delivery and logistics
• Supplier and buyer integration
• Micro and impact investment facilities

Account Registration

• Accurate and up-to-date information is required to register for our services.
• You are responsible for keeping your account credentials confidential.
• Providing false or misleading information may result in account termination.

Products and Orders

• All product prices and descriptions are displayed as accurately as possible.
• New World Hive reserves the right to cancel orders due to technical or typographical errors.
• Order confirmation via email or SMS is considered a binding confirmation.

Pricing and Payment

• All prices are displayed in Bangladeshi Taka (BDT) or the designated currency.
• Orders will not be processed until payment is completed.
• Payment gateway terms and conditions may apply separately.

Delivery

• Estimated delivery times may change depending on circumstances.
• We are not liable for delays caused by natural disasters, force majeure, or government actions.

Free Delivery Offer

Selected products may be eligible for free delivery. The offer applies to your entire order only when every item in your cart qualifies.

• Free delivery applies only when all products in your cart are marked as eligible for free delivery.
• If even one product in your cart is not eligible for free delivery, the free delivery offer will not apply to any item in that order.
• In such cases, standard delivery charges will apply to the full order as shown at checkout.

Returns and Refunds

Returns and refunds are handled according to our separate Return & Refund Policy, which forms part of these Terms and Conditions.

View Return & Refund Policy

Seller and Marketplace Policy

• New World Hive operates as a marketplace platform.
• Sellers are individually responsible for product quality and legal obligations.
• The company acts as an intermediary.

Investment Terms

• Investment involves risk.
• New World Hive does not guarantee any specific profit.
• Investors are treated as "Silent Partners" unless otherwise stated.
• The company is not liable for losses caused by natural disasters or government actions.

User Responsibilities

Users agree to:

• Not use the platform for any unlawful activity
• Not post false reviews or engage in deceptive behavior
• Not infringe on the rights of others

Intellectual Property

All website content, logos, designs, and software are the property of New World Hive. Use without permission is prohibited.

Limitation of Liability

To the maximum extent permitted by law, New World Hive shall not be liable for any direct or indirect damages.

Account Suspension or Termination

If these Terms and Conditions are violated, the company may suspend or terminate an account at any time.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Bangladesh. All disputes fall under the jurisdiction of the courts of Bangladesh.

Changes to Terms

The company reserves the right to modify these Terms and Conditions at any time. Continued use of our services after changes take effect constitutes acceptance.

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