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Return & Refund Policy
Customer satisfaction is our top priority at New World Hive
Our Return & Refund Commitment
At New World Hive, customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase, you may return the product or request a refund under our Return & Refund Policy, subject to specific conditions.
1. Return Eligibility
You may request a return within 7 days of product delivery if:
The wrong product was delivered
The product is damaged, broken, or defective
The product quality does not match the description
There is an issue with expired or perishable products
Returns are not accepted in the following cases:
Products used or damaged by the customer
Missing proper packaging
Special offer / discounted / clearance products (unless stated otherwise)
Perishable products (e.g. fresh food) — after 24 hours of delivery
2. How to Return
Log in to your New World Hive account
Select the relevant order from "My Orders"
Go to "Request Return" and specify the reason
Our team will review your request within 24–48 hours
If approved, courier pickup or showroom return instructions will be provided
Ready to start a return?
Submit a return or refund request with your invoice ID, product name, and reason. Our team will review it within 24–48 hours.
You will need
3. Refund Policy
After return approval:
The product will be verified upon arrival at our warehouse
Once verified, refund will be processed within 7–10 business days
Refund method:
Through the same payment method used for purchase
Mobile banking / bank transfer / wallet
For cash on delivery orders, refunds will be sent to your bank or mobile account.
4. Partial Refund
Partial refunds may apply in the following cases:
Part of the package is missing
Minor damage to the product
Return delivery charge is deducted
5. Return Charges
No charge
If the fault lies with New World Hive or the seller
Charge applies
If due to change of mind by the customer → return delivery charge may apply
6. Perishable & Food Products Policy
For food and perishable products:
Products must be checked at the time of delivery
Complaints must be reported within 24 hours
Photo or video proof may be required
7. Seller & Multi-Vendor Policy
As New World Hive is a multi-vendor platform:
Return policies may vary for some products
Specific return terms will be listed on the product details page
8. Right to Cancel Returns
If the Return & Refund Policy is violated, New World Hive reserves the right to cancel the return or refund.
Contact
For any questions regarding returns or refunds:
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